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3 Things to Ask a Chimney Repair Service Before Hiring Them

Post by : Admin

14-Apr-2022

Hiring experts to repair your chimney is far better than DIY-ing it. The last thing you want is to DIY your chimney repair only to have a huge chunk of your flue fall off! But what should you ask a chimney repair service before hiring them to ensure you get the best service possible?

Here are 4 things to ask chimney repair services before arranging an inspection.

Chimneys on roofs

1. Are Your Team Members Certified?

One of the most important things to ask a chimney repair service before hiring them is whether their team is certified or not. The best chimney repair companies hire technicians that hold certifications from the Chimney Safety Institute of America (CSIA).

We recommend asking the chimney repair service whether their technicians hold a “CSIA-Certified Chimney Sweep Credential,” “CSIA-Certified Chimney Specialist Credential,” or a “CSIA-Certified Master Chimney Sweep Credential.” These are nationally recognized credentials that can only be obtained after attaining substantial education and training in chimney cleaning and sweeping.

2. How Long Have You Been in Business?

It might sound too obvious to ask a chimney repair service how long they’ve been around—but you’d be surprised at how helpful it is! The last thing you want is to be drawn in by a chimney repair company’s marketing only to find out they barely have any experience repairing chimneys.

Experienced chimney repair services are more likely to provide you with a high-quality service. They’re also more likely to have customer reviews for you to assess before hiring them.

3. How Do You Handle Complaints?

Everybody makes mistakes, but it’s how we own up to them and respond that counts. The same principle applies to chimney repair services.

If the chimney repair service you want to hire doesn’t know how to handle complaints, you’ll have a horrible time in case something goes wrong. We recommend politely asking if they’ve received complaints in the past and how they’ve handled them. It’s also worth asking them whether they provide any warranties on their services and if they’re covered by your home insurance.

A chimney on a roof

Now that you know what to ask a chimney repair service, why not give one a call? At Creative Masonry & Chimney, our team consists of CSIA-certified chimney sweeps and we provide a complimentary level-one chimney inspection with each chimney sweep. We also specialize in chimney flashing repairs and offer a wide-ranging masonry service that includes fireplace remodeling and the installation of stone facades.

Find out more about our services by calling us today at 860-225-9178.